Oct 01 2008

Canada’s National “Do Not Call” List

The National Do Not Call List (DNCL) gives consumers a choice about whether to receive telemarketing calls. The National DNCL Rules introduce new responsibilities for Canada’s telemarketers.

If you are a consumer you can choose to reduce the number of telemarketing calls you receive by registering your residential, wireless, fax or VoIP telephone number on the National DNCL.

https://www.lnnte-dncl.gc.ca/index-eng

Who Can Still Call You?

Consumers should understand that registering on the National DNCL will reduce but not eliminate all telemarketing calls. There are certain kinds of telemarketing calls that are exempted from the National DNCL Rules.

The exemptions include telemarketing calls made by, or on behalf of:

* Canadian registered charities;
* Political parties, riding associations and candidates; and
* Newspapers of general circulation for the purpose of soliciting subscriptions.

Telemarketing calls from organizations with whom you have an existing business relationship are also exempt. You are considered to have an existing business relationship with a telemarketer if you:

* Purchased, leased, or rented a product or service in the last eighteen (18) months from the telemarketer;
* You have a written contract with the telemarketer for a service that is still in effect or expired within the last eighteen (18) months; and/or
* You asked a telemarketer about a product or service within the last six (6) months.

Telemarketers may also call you if you have provided express consent to be called. Express consent includes:

* Your permission on a written form, electronic form, or an online form; or
* Your verbal permission.

The National DNCL Rules to not apply to telemarketing calls made to businesses.

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